REI Chat's AI platform enables you to upload information about your business, products, services, offers, etc. By adding relevant information to the knowledge base, the AI agent’s ability to answer user questions is significantly improved.
You can copy/ paste text, upload documents, scrape website URLs, and add question-and-answer pairs to train the AI agent on the information that will help provide context when generating a response for a user.
TEXT:
- This is text that you can manually copy and paste in from other sources.
FILES:
- Upload text-based documents like .PDF .TXT .DOC & .DOCX
- Be sure that your PDF contains text and not a “picture of text”.
WEBSITE:
- Enter a website URL that you want to pull all of the text from.
- Select the maximum number of website URLs that you want to scrape.
- When the URL is scraped all the text data will be pulled from the page and added into the knowledge base.
- Please note: More data is not always better! Sometimes websites have a lot of random, unrelated text that has nothing to do with what a user might be asking about or be interested in. Making sure you add clean data to the knowledge base will ensure more accurate responses.
WEBSITE:
- Q/A refers to saving and managing knowledge content in a 'question and answer' format.
- Question & Answer pairs (Q/A) are the most powerful way to train the AI about information relevant to what a user might ask.
- Q/A pairs are also where all the updated questions and answers are held after the user engages with the 'Training AI Agent' function.
Utilizing a Q&A format for your knowledge base offers several advantages due to its structured nature. It allows for more straightforward management and yields more precise responses in specific query situations. However, the structured format also means it's less adaptable than other types of data. If your knowledge base consists largely of question-and-answer content, like FAQs, prioritizing this format could be beneficial for efficiency and accuracy.