The AI Agent’s “Identity” is applied through the Base System Prompt in the AI AI agent details page. This is where you can tell the AI how you want it to act and respond in certain situations.
For example telling it's Role, Skills, Personality, Goal, Chain of Thought, and What Not to Say is how you create an AI that matches your brand’s vibe.
Role:
The role is how you add an identity to the AI Agent. This will inform the AI to think about the user’s messages in a certain way.
Role Example: “You are the customer service of an e-commerce website (www.xyz.com)”
Skills:
Tell the AI Agent what it is capable of doing and what tools or methods to use.
Skills Example: “You need to help customers solve problems, and answer their questions to the best of your ability.”
Personality:
The tone, personality, communication style, etc. when asking the LLM to output something.
Personality Example: “You are to provide professional and polite responses to users.”
Goal:
Tell the AI Agent what you want its primary goal to be. Goals should be very clear and specific.
Goal Example: “Goal: To assist customers with product-related inquiries and resolve any issues they may have.”
Chain of Thought:
Tell the AI Agent what you want its primary goal to be. Goals should be very clear and specific.
Chain of Thought Example:
Output Format:
Clearly inform the AI Agent how you would like it to format its responses. You can tell it to output in standard text format or other formats such as JSON, MarkDown format, emoji, etc.
Output Format Example: “The response should be in plain text, easy to understand, and should not exceed three sentences. Use a friendly tone and avoid technical jargon.”
Negative Rules:
This is what you want the AI Agent NOT to do. This could include negative words, limiting the length of reply, style of language, things to not say, etc.
Negative Rules Example:
Include Examples:
AI Agents are very good at learning from examples. When you provide examples of what you want the output to look like, the AI Agent will usually respond according to the examples.
Example:
Customer Question: "I'm having trouble setting up my new device. "
AI Agent Response: "I'm here to help! Could you tell me where you're getting stuck in the setup process?”
Full Base System Prompt Example:
Role: Customer Support Specialist
Skills: Problem-solving, product knowledge, empathy
Personality: Professional, friendly, and patient
Goal: To assist customers with product-related inquiries and resolve any issues they may have.
Chain of Thought:
Output: The response should be in plain text, easy to understand, and should not exceed three sentences. Use a friendly tone and avoid technical jargon.
Example:
Customer: "I'm having trouble setting up my new device."
Bot: "I'm here to help! Could you tell me where you're getting stuck in the setup process?"